Customer Help

Monday–Friday: 9am–7pm ET


Phone: (562)-303-5620

How can we help?



How do I request a free leather or fabric swatch?

You can request a swatch by filling out the form on the product page or speak with one of our design consultants.

Can I get a custom order?

Yes, we offer a wide variety of customs and materials. Marble, Stone, Custom Upholstery, and Design. You can speak with one of our design consultants to discuss your specific needs and preferences. They will work with you to create a custom piece that meets your exact specifications. Additionally, you can also provide your own fabric/leather swatch for upholstery, or provide your own wood sample for finishing. Please note that custom orders may take longer to process. Feel free to contact us for more information or to place a custom order.

Can I cancel or change my order?

If you need to cancel or change your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that it will be possible, especially if the order has already been shipped.

How long will it take for my order to arrive?

-For products that are in stock at our warehouse, we offer 2-4 business day delivery.
You can find what is in stock by viewing our "in stock" collection on our website.
-For products that are not in stock, we offer a 38-47 day delivery.
We also offer air-freight services that come with a 7-12 day delivery.

Do you offer assembly or white glove delivery services?

Yes We offer assembly services for certain items. Please check the select white glove delivery in the checkout or contact our customer service team for more information.

Do you offer warranties on your products?

Yes, we offer warranties on certain products. Please check the product page or contact our customer service team for more information.

Where do you produce from?

We work with manufacturers around the world depending on material or product. We have factories in Italy, Germany, Hong Kong, Brazil, and India.

Do you have any discounts?

We do offer 10% off on your first order when you sign up for our email list.

Do you have a trade program?

We do in fact have a trade program. We work privately with our clients on our trading and wholesale prices. Depending on what your use case is, the type of product, and the volume you are planning to purchase with us, will determine what kind of rates we can get for you.

Please email us your full name, business, and use case. Our email is

Shipping, Returns & Exchanges

Do you offer free shipping?

We offer free shipping on certain items or for certain order values, otherwise shipping fees may vary based on the item and location.

How can I make a return?

We have a 48-hour return policy, which means you have 48 hours after receiving your item to request a return, or you may be subject to a 30% restocking fee.

To be eligible for a return, your item must be in the same condition you received and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at

My order arrived damaged.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.

The fabric I ordered was different from the one that arrived.

If the fabric you received is not the same as the one you ordered, please contact us immediately. We will make sure to resolve the issue and make it right for you.

How can I track my order?

You can track your order by logging into your account on our website and clicking on the account icon. Another way of tracking your order is by directing to the nav bar on our home page and click on "Track My Order". When your item does arrive to our US warehouse, you will receive a last mile carrier tracking number via email.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, please message our team.

Where are you located?

We have a warehouse in Los Angeles, California and we are currently in the works of opening a showroom in the city as well.
The warehouse is not open to the public, apologies. We do offer 1-2 day delivery if you are located on the west coast though.

Get in touch

Have questions about your order, or a general enquiry?